Welcome To Origin Boatracks / kayak rack / Small Boat Trailers

FAQ

1. Is the product easy to install?

All our products are designed easy enough to satisfy DIY need.

2. Do you sell products globally?

Yes.

3. When will you ship my order?

We always ship your order within 2 business days from the date we receive your payment. If you place your order but don’t submit payment, we will ignore your order automatically, and you don’t need to inform us to cancel.

4. What carrier do you use to ship?

We ship by UPS or Fedex ground. It usually takes 1-5 business days to arrive.

5. What kind of payment do you accept?

We accept PayPal or credit card payment.

6. What should I do if I am unsatisfied with the products or the product doesn’t fit my need?

You can return the products within 15days from the date you receive your order. If there is a quality problem, we will pay the return shipping cost by sending you a UPS return label. If you dislike the products or it doesn’t fit your need, you can return the products on your cost, or PayPal us the return shipping cost and we will send you the UPS returning label.

7. Can I get continuous services after sales in the future?

Sure, we keep all common spares in stock and we supply free replacement for damages during transportation or quality issues. However, we cannot cover the cost you paid to the third party to replace the parts, and our all products are priced based on this policy.
For any spares lost or destroyed by consumers, we will offer the spares at cost price. You can find the spares in the menu of accessories.

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GR MARINE INC

  • 1344 WEST FOOTHILL BLVD, AZUSA, CA 91702
  • sales@originboatracks.com